> For the complete documentation index, see [llms.txt](https://docs.ojin.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ojin.ai/getting-started/support.md).

# Support

Need help with the Ojin platform? We're here to assist you with any questions, issues, or feedback you may have.

## Contact Us

For support inquiries, please reach out to our team:

**Email**: <hello@ojin.ai>

Our support team will respond to your inquiry as soon as possible.

## What to Include in Your Support Request

To help us assist you more efficiently, please include the following information when contacting support:

* **Description**: A clear description of your issue or question
* **Model**: Which model you're working with (e.g., `ojin/oris-presence`, `ojin/oris-portrait`)
* **Error Messages**: Any error messages or codes you're encountering
* **Steps to Reproduce**: If applicable, steps to reproduce the issue
* **Expected vs Actual Behavior**: What you expected to happen vs what actually happened
* **Environment**: Your development environment details (language, framework, etc.)

{% hint style="info" %}
Before reaching out, check the [Troubleshooting guide](/guides/troubleshooting.md).
{% endhint %}

## Additional Resources

* [Documentation](/getting-started/readme.md)
* [Quickstart Guide](/getting-started/quickstart.md)
* [Build with the Python SDK](/models/build-with-python-sdk.md)
* [Oris Presence](/models/oris-presence.md)
* [Oris Portrait](/models/oris-portrait.md)


---

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