# Support Need help with the Ojin platform? We're here to assist you with any questions, issues, or feedback you may have. ## Contact Us For support inquiries, please reach out to our team: **Email**: Our support team will respond to your inquiry as soon as possible. ## What to Include in Your Support Request To help us assist you more efficiently, please include the following information when contacting support: * **Description**: A clear description of your issue or question * **Model**: Which model you're working with (e.g., `ojin/oris-portrait`, `ojin/oris-voice`) * **Error Messages**: Any error messages or codes you're encountering * **Steps to Reproduce**: If applicable, steps to reproduce the issue * **Expected vs Actual Behavior**: What you expected to happen vs what actually happened * **Environment**: Your development environment details (language, framework, etc.) {% hint style="info" %} Before reaching out, check our [Troubleshooting](https://github.com/journee-live/ojin/blob/main/docs/public/best-practices/troubleshooting.md) guide for common issues and solutions. {% endhint %} ## Additional Resources * [Documentation](/getting-started/readme.md) * [Quickstart Guide](/getting-started/quickstart.md) * [Oris Portrait — realtime API](/models/oris-portrait/api.md) * [Oris Voice — realtime API](/models/oris-voice/api.md) * [Troubleshooting](https://github.com/journee-live/ojin/blob/main/docs/public/best-practices/troubleshooting.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ojin.ai/getting-started/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.