> For the complete documentation index, see [llms.txt](https://docs.ojin.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ojin.ai/getting-started/data-deletion.md). # Data Deletion You can ask us to delete your account and the data associated with it at any time. ## How to request deletion From the dashboard, go to **Settings → Account** and use **Delete your account and data**. That sends the request to our team directly. You can also email from the address associated with your account. Either way, **we will contact you to verify the request before anything is deleted.** Deletion is irreversible, so we confirm it is really you asking. ## What gets deleted Ojin accounts belong to an **organization**, and what happens depends on whether you are its only member. We handle every organization you belong to. **Where you are the only member of your organization**, the organization and everything in it is deleted: your agents, model configurations, API keys, uploaded assets, session records, and background job history. The organization's billing account is closed. **Your Ojin login itself is deleted once you have no remaining organizations** — if you belong to another one, your login stays so you can keep using it there. **Where your organization has other members**, your membership and your personal data are removed, and your name is taken off resources you created. The organization itself — its agents, assets and API keys — remains, because those belong to the organization rather than to you. Your colleagues keep working. ## What we have to keep We cannot delete everything, and we would rather say so than promise otherwise. Ojin is operated by Journee Technologies GmbH, a German company, and German law (§147 AO / §257 HGB) requires us to retain **invoices and accounting records for ten years**. The GDPR recognises this — the right to erasure does not override a legal retention obligation (Art. 17(3)(b)). In practice this means your invoices are kept, together with the billing customer record they are attached to, which carries the name and address that appear on them. Our payment provider likewise retains a record of past charges. We also keep a **record of the deletion request itself** — the email address you contacted us from, and what we did — as the evidence that we handled your request properly. Data-protection rules expect us to be able to show that, so this record outlives the account it refers to. Anything we retain for these reasons is held under **restricted processing** (GDPR Art. 18): it is kept for that purpose alone and is not used to operate the product, contact you, or anything else. ## How long it takes We complete deletion requests **within 30 days of receiving them**, and usually sooner. If we need to confirm your identity first, that verification happens inside the same window. ## Questions Email . --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.ojin.ai/getting-started/data-deletion.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.